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Accueil > COVID-19 Informations

COVID-19 Informations

COVID-19 PREVENTION

The Centre de vacances Ferme 5 Étoiles is a family business implemented for more than 30 years and take the security of his employees and his clients to heart. In order to welcome you in serenity, here are some health measure that we have made to prevent the COVID-19 :

CHECK-IN OPERATION :

CHECK-in from 3 PM

In order to minimize contacts and to collaborate with the recommended health measures by Santé Canada, and to decrease the number of customers in our reception,you will find, in the portico beside the reception, an envelope the key of your accommodation and a map to get there. Also, if your accommodation is located on the main site, you’ll find a magnetic card which allow you to open the fence to get to your accommodation with your car.

If your accommodation is located near the saguenay fjord, you will have also come take your envelope in the portico. We will make sure to give you a direction plan to make your navigation easier. We strongly recommend you to check-in at least one hour before the sunset.

CHECK-OUT OPERATION :

CHECK-OUT until 11 AM

Also in the same safety concern, We ask you to leave the key of your accommodation in it and to leave the magnetic card in the provided basket. In case of oversight, there will be 20 $ fees.

ACCESS TO THE RECEPTION

  • The wear of mask is mandatory for every person more than 10 yo.
  • Limit of one adult per accommodation unit at the reception.
  • Mandatory hand disifection before access to the reception.
  • Respect of the social distancing at any time.

ACTIVITÉS

For the activities of sea-kayaking and atv, you must have filled online your awarness risk contrat (waivers forns) before the beginning of the activity. You should have receive the link in your confirmation mal after your booking. Once the form is complete and the payment done, you have to go on the site of the activity 20 minutes before the beginning of this activity. (The adress is in the confirmation mail) .

CLEANING ROOM

Please make sure that the cleaning process of our accommodations match with stricts protocols in order to maximise the contagion risk.Also please note, in order to avoid any contact, that our cleaning ladies will not come in your accommodation, during the time you rent it. If you want a towel change or for any special need, you can come direclty at the reception.

RESTAURATION AND RELAXATION CENTER : Please note that our restauration center and also our relaxation center are close until further notice.

CANCELLATION POLICY COVID-19

Because of the actual situation, our cancellation policy has been softened in order to respond to you needs.

For a booking made after the 1st of June 2020. In case of cancellation, no refund will be possible. However, if the government ask for the closure of touristics establishment, The Centre de Vacances Ferme 5 Étoiles will give you a credit equivalent to the cost of your initial stay. The credit can be use until the 20th of December 2022. To make a new reservation, please contact us directly.

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